The Student Hub is an Edu-tech company that aims to provide academic solutions to students in order to make accessing and comprehending information simpler, easier and ultimately increase students’ productivity and performance. We are looking for an enthusiastic, dynamic person to join our team.
General Purpose
Provide customer support on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Tasks and Responsibilities
- respond to requests for technical assistance via phone, email and online
- research questions using available information resources
- guide and assist customers on the online system
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
Education and Experience
- Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- knowledge of relevant call tracking applications
- knowledge and experience of customer service practices
- At least 1 year’s related experience and training in troubleshooting and providing customer/help desk support
Key Competencies
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- able to adapt easily
- team interaction
- planning and organising
- attention to detail
- stress tolerance
How to Apply
Email your CV and highest qualification to jobs@thestudenthub.co.
Should you not hear from us within 10 days after the closing date,unfortunately your application was not successful.
