Posted on: 14 June 2017
ID 543182

Customer service representative

Capita SA , part of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

  • Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
  • Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
  • Deliver a quality service to all customers to ensure customer and client satisfaction
  • Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

Knowledge and Experience

  • Matric with English as a first language
  • A clear credit and criminal record
  • Minimum 12 months unbroken Call Centre experience
  • Ability to speak, read and write fluently in English
  • An enthusiastic, positive and motivated outlook
  • Good communication skills both written and verbal
  • Both customer and quality focused
  • Previous experience of dealing with customers via telephone
  • Work towards individual and team targets

Baseline Staff benefits:

  • Free Transport is provided and is available for shifts that end at 7pm onwards.
  • Free Medical Aid (Primary Care) is provided.
  • Shift allowance
  • Performance bonus
  • incentives
  • Maternity benefits

 

SUBMIT APPLICATIONS TO:

  • [careers@fullcirclesa.com]

** Applicants who meet the candidate criteria will be subject to a telephone screening call and if suitable will be invited into a preliminary interview.

Occupation:
call centre
Other jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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