Posted on: 14 June 2017
ID 543019

Customer Services Advisor

Capita SA, part of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities

Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards

Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality

Deliver a quality service to all customers to ensure customer and client satisfaction

Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives

Knowledge and Experience:

Matric with English as a first language

Minimum 6-12 months unbroken Call Centre Customer Service Experience

A clear credit and criminal record

Ability to speak, read and write fluently in English

Customer focused

An enthusiastic, positive and motivated outlook

Good communication skills both written and verbal

Both customer and quality focused

Previous experience of dealing with customers via telephone

Work towards individual and team targets\

Minimum monthly salary (dependent on experience) + Shift Allowance

Week-end shift allowance for working weekend shift

Earn up to 20% of your basic salary as a performance incentive (based on KPI’s)

Basic Salary R5000-R6250

Baseline Staff benefits:

Free Transport is provided and is available for shifts that end at 7pm onwards.

Free Medical Aid (Primary Care) is provided. (after probation period)

Occupation:
Other jobs
More details
Salary:
6000 R per month
Contract type:
Full-time


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