Posted on: 08 September 2017
ID 549038

Support consultant needed

Job offer for a support consultant and PACS admin in Ivory Park, Johannesburg.

Job requirements:

  • Have at least 3 years’ experience in a technical IT support environment.
  • MCTS/MCITP qualification desirable.
  • A+ and N+.
  • LAN and WAN experience.
  • Customer focused.
  • Follow up and resolve customer queries and problems.
  • PACS experience an advantage.
  • Understand Radiology workflow.
  • Demonstrate an in-depth understanding of complex IT systems.
  • Possess excellent interpersonal and communication skills.
  • Be able to troubleshoot and resolve both technical and workflow issues.
  • Be prepared to travel 80% for implementation and support work.
  • Be able to work independently to achieve results with minimal supervision.
  • Be willing and able to learn the latest RIS / PACS workflow technology at an application and technical level in a condensed period of time.

Job responsibilities:

  • Provide support for key customers on the software solutions.
  • Resolve workflow and technical issues independently, where possible, or work with others to ensure their resolution.
  • Develop and maintain your own skill set and knowledge base to ensure that you can be the subject matter expert that the customer can rely on.
  • Be a positive representative of the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer.
  • Provide effective communications, both written and verbal, between the company and the customer by means of regular meetings, feedback reporting, escalation of unattended issues and follow-ups.
  • Interface between head office support functions and the customer to ensure consistently high levels of customer satisfaction.
Occupation:
IT, computing jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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