Job offer for a support consultant and PACS admin in Ivory Park, Johannesburg.
Job requirements:
- Have at least 3 years’ experience in a technical IT support environment.
- MCTS/MCITP qualification desirable.
- A+ and N+.
- LAN and WAN experience.
- Customer focused.
- Follow up and resolve customer queries and problems.
- PACS experience an advantage.
- Understand Radiology workflow.
- Demonstrate an in-depth understanding of complex IT systems.
- Possess excellent interpersonal and communication skills.
- Be able to troubleshoot and resolve both technical and workflow issues.
- Be prepared to travel 80% for implementation and support work.
- Be able to work independently to achieve results with minimal supervision.
- Be willing and able to learn the latest RIS / PACS workflow technology at an application and technical level in a condensed period of time.
Job responsibilities:
- Provide support for key customers on the software solutions.
- Resolve workflow and technical issues independently, where possible, or work with others to ensure their resolution.
- Develop and maintain your own skill set and knowledge base to ensure that you can be the subject matter expert that the customer can rely on.
- Be a positive representative of the company in all dealings with the customer, taking ownership of any issue raised and ensuring each issue is addressed to the satisfaction of the customer.
- Provide effective communications, both written and verbal, between the company and the customer by means of regular meetings, feedback reporting, escalation of unattended issues and follow-ups.
- Interface between head office support functions and the customer to ensure consistently high levels of customer satisfaction.