Ad is valid till: 09 April 2019
ID 585816

Reservations Consultant

We are currently looking for a RESERVATIONS CONSULTANT with the below knowledge and leadership qualities to join our reservations team based in our Somerset West Office. Our business deals with

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets
  • The sale of scheduled tours to the international and local travel trade Making bookings in Tour Plan.
  • Preparation of quotes, invoices and vouchers. Cross selling our products & offering alternatives to agents when the requested dates / tours are full.
  • Following up on provisional reservations and converting themin to a sale Ensure agents receive all necessary required documentation.
  • Admin reporting, keep a Reservation & Sales Log for monitoring trends.
  • Weekly team booking targets to be met Daily liaison with the Reservations Manager.

The ideal candidate should possess the following attributes and skills:

  • Excellent customer relationship management skills.
  • Excellent communications skills in English.
  • Attention to detail, high level of accuracy and efficiency is critical
  • Self-motivated and goal driven.
  • Multi-tasking: Enquiries are received via email, Skype, Live Chat as well as the telephone
  • Ability to handle and work under pressure.

Requirements for the position:

  • 3+ year’s Inbound Tour Operator/DMC experience in Southern & East Africa
  • Excellent product knowledge of Southern and East Africa is essential (not negotiable).
  • Experience with Tourplan Reservation System knowledge & experience essential (not negotiable). Computer literate and proficient user of Microsoft Office.
  • Certificate / Diploma in Tourism are an advantage.
  • Travel in Southern & East Africa would be highly advantageous.
  • Requirements to be met for application: Comprehensive CV with detailed experience and contactable references.
  • Copy of qualifications if any.
  • Copy of Id and latest payslip.
  • The successful candidate will be rewarded with the following:

To Apply

Whatsapp the keyword "JOB" to 084 243 3389

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Western Cape
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