We are looking for empathetic, customer-centric individuals who are looking for a challenge in a fast-paced environment. The successful candidate will be servicing our largest client, supporting their healthcare program . You will be using systems such as Sales force CRM system .
The role involves:
Answering high volume of calls
Assisting callers with their healthcare enquiries
Confirming medical procedures eligibility in line with policy
Coordinating authorisations for treatment
Booking and amending appointments
Assisting with enrolment and claims
In order to be successful for this role, you should have the following:
A passion to help people and natural empathetic approach.
Grade 11 upwards.
Attention to detail.
A commitment to adhere to policy and procedure including data protection.
No call centre Experience needed as Training will be offered to those with no experience.
Ability to work well under pressure in a fast-paced contact centre .
To apply please Contact Miss Thandah on 031 015 5275 Whatsapp Help line 082 363 6140