Client Care Consultant
Salary: R 7,000 plus incentives
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
- To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
- Ensure all operational protocols are adhered to at all times
- Identifying opportunities to improve the service process and customer experience
- Handle challenging customers in a highly pressurized environment
- Ensure SLA, ring time and abandoned rate within agreed norms
- Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system
- Fully bilingual in English and Afrikaans in both verbal and written communication.
- Computer literate
- Conflict management
- Quality & customer focused
- Influencing and persuading
- Overcoming objections and be assertive
- Team player & can work independently
- 2-3 years previous experience in a Call Centre environment in sales or on-line support
- Understanding of contact centre environment and technology
- Preferably have a similar background such as copy centre or photography in general.
- Matric/ Diploma
Please send Updated CV, Qualifications and last payslip to firstname.lastname@example.org
AtripleA Recruitment and Temps