The Incumbent will be required to respond to/resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the e-Brand through excellent customer service.
Reporting to the Manager :Customer Care.
Your key performance areas include:
1.HANDLING TELEPHONE CORRESPONDENCE
Receiving incoming viewer calls
Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems
Logging all viewer information on our Customer Relationship Management Software.
2.MAINTANING CUSTOMER RELATIONS
Resolving and responding to customer queries, complaints, comments and suggestions
Providing advice to callers about OpenView HD (OVHD) related issues
Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery
A relevant school leaving certificate
A minimum of 1 years experience in a call centre environment
Whatsapp the keyword "JOB" to: 0849122108