Posted on: 18 August 2017
ID 547809

General Manager

GENERAL MANAGER – EHC373

Benoni

R55000 per month neg plus benefits

A large provider of Medical Aid & Health Cover is currently looking for an experienced General Manager to employ as soon as possible.

Salary –R55 000 per month neg plus benefits (medical insurance – company contribution is 50% if candidate does not have medical aid, group life cover – in case of death, disability and dread disease, & 5 cubed investment which is similar to a provident fund).

Job Summary

Overall control and management of the entire Operational issues relating to Medical Insurance full department including staff, recruitment, telephones and CRM Systems

Requirements:

  • Matric and National Diploma in Business/General Management with 2-3 years Management experience.
  • Demonstrate sound work ethics.
  • Be consistent and fair. Use common knowledge
  • Ability to handle a number of tasks at one time.
  • Must be prepared to deal with stressful situations and have the ability to handle pressure.
  • Excellent administrative, communication and listening skills.
  • Respect the importance of confidentiality.
  • Be patient, tactful, diplomatic and approachable.
  • Problem-solving skills.
  • Have good planning and organizing skills.
  • Be able to work accurately.
  • Computer skills including MS Word, Excel, PowerPoint and Outlook.
  • Self-motivated, flexible and enthusiastic approach in general.

Duties include, but are not limited to:

  • General staff control and efficiency relating to attendance, training and KPI’s.
  • Assimilate all daily, weekly and monthly statistics from all internal sections in each of the departments.
  • Oversee training of new staff. Conduct interviews in place of vacancies that may exist from time to time after Supervisors screening interviews.
  • Manuals research and compiling relevant documents from the information.
  • Attend weekly Managers meetings as well as the one-on-one meetings with the MD.
  • Oversee the testing of the lines on a regular basis takes place as well as timely available agents from specified times always are available on line. Liaise with IT technicians on continuous feedback.
  • Oversee Sales and Quality Assurance department.
  • Reviewing the performance of staff, identifying training needs and planning in conjunction with the training department.
  • Create a positive/team atmosphere. Be available to answer questions and address issues arising from queries received from members and staff.
  • Handling the more complex customer complaints or enquiries.
  • Monitor Supervisors ability to manage Agent performance - productivity, quality, attendance, and conduct/professionalism.
  • Meet at least once each week with Supervisors, team and individually. At a minimum, review the following topics; Review the past week's events, including program statistics, results, training needs, quality feedback, coaching, counseling, team incentives.
  • Create a detailed plan to positively impact your team's monthly, weekly, and daily performance.
  • Continually expands Operations skills, program knowledge, and professional development.
  • Any other appropriate task of the department or related post that may from time to time occur.

Please email CV to recruitment@kontak.co.za and Quote EHC373 in the subject line

Or apply online at https://goo.gl/URYDvA

#general #manager #medicalaid #healthcover #insurance #jobs #johannesburg

Occupation:
Management, human resources jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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