Posted on: 16 November 2017
ID 553284

Network Controller-Johannesburg

Network Controller - Johannesburg

Job Description

Identify and solve client problems

Monitor MPT/ DMR Fleetcall network and ensure SLA`s are adhered to

Monitor Gautrain network and ensure SLA`s are adhered to

Monitor Prasa / Saps network ensure SLA`s are adhered to

Monitor EMM networks ensure SLA`s are adhered to

Monitor other networks ensuring the SLA are adhered to

Liaise with Telkom/Neotel/Eskom

Book faults to suppliers and follow up regularly and escalate

Use CATS system

Daily tasks : to be completed per network

Keep the environment tidy

Work shifts as per the roster and when required

Work Overtime as required

Gateway reliability and monitoring

Grade of service

Customer Satisfaction is a priority, ensures that the customer is informed, has a clear understanding of the situation and provided with an effective solution timeously.

Ensure network up time is maintained and kept at a high level.

Job Requirements  

Own Transport valid Driver licence (reliable motor vehicle essential), due to the nature of the job this is required to enable the incumbent to work shifts as needed.

Matric

IT/Computer Science Qualification, HCNA/CCNA/MCSE

Min 1 year in a IT/Network environment

Experience in NOCC environment will be highly advantageous

Computer Literacy

Reliable time keeping

Accurate Fault logging and follow ups

Attention to details

Update Clients and all parties involved.

Excellent Communication skills (verbal and written)

Ability and willingness to work Shifts

Ability and willingness to work overtime

Trouble Shooting

Networking knowledge

Report Writing

Reliable time keeping (Shifts)

Interpersonal effectiveness

Service excellence

Resilience and Tenacity

Ability to use Initiative

Handle Stress

Proactive Nature

Independent Worker

Ability to remain focused

Attention to detail

Occupation:
Network administrators
IT, computing jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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