Posted on: 14 March 2018
ID 560362

Operations Supervisor

Operations Supervisor

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

The requirements listed below are representative of the knowledge, skills and/or ability required.   Matric   N3 Electronics certification (Advantage)   2 Years work experience in a similar role (Time and Attendance, Access Control and CCTV Experience will be an Advantage)   Project Management Accreditation or Knowledge (Advantage) Have soft skills associated with effective customer communications and account management. Other features of the job: - Must have own vehicle Based in Durban Travel will be required into Africa for projects and support. Can be required to work after hours Main Purpose of the Job : Planning & Management of software and hardware implementation projects across all industries, to ensure completion in accordance with client expectations and within budgets, time scales & profitability parameters. Manage all support activities (including service calls) within the KZN region. 

 Job description

Knowledge and skills  Experience in high level customer interaction  Excellent communication skills, both written and verbal  Presentation skills at high level – not necessarily demonstrations of products  Strong management skills of project team members, including sub-contractors  Exposure and detailed knowledge of various Project Methodologies and techniques  Broad understanding of numerous industry sectors  Strong organisation skills  Proactive and deadline driven  Recognize the roles of Business Analysis, System Analysis, Development, (Human) Change Management and (System) Change Management  Strong Leadership  Profit and results orientation

Main Responsibilities / Tasks:

 Monitor Project Status and Report on Project status  Staff and Resource Management  Ensuring that deliverables are met  Resource Scheduling  Communication of project status  Maintain work breakdown structures  Project Progress management  Co-ordinate issues and assumptions across all business processes  Escalation of unresolved issues  Responsibility to allocate times and resources  Management reporting  Meetings – Attend on site, Chair and Minute  Site inspection – Quality control  CRM, Project Budgeting and Planning  Monitoring Project activities  Project Control, Resource planning and Project Administration  Communicating and planning with Stakeholders  Resource Scheduling  Project Deliverables ownership

  • KPA and KPI Definition No Job Objectives (KPA) KPI’s 1 To ensure continuous self-development with regards to knowledge and skills in respect to the internal and external customer’s requirements.  

Human Capital

 To ensure that all allocated and agreed development activities are successfully completed within the SI policy and procedure framework.

2 To ensure that the Service Level Agreement (SLA) is met as per internal and external customer requirements.

Customer

 To communicate and liaise with clients (internal and external) regarding implementations, support calls and queries in a professional manner in order to ensure updates are conveyed timeously. All queries must be responded to within 8 hours as per prescribed policy and/or procedure.  

 To manage client sites according to project specifications and to ensure that all project and service calls are handled within budgeted hours.

  3 To ensure that the quality and processes of internal and external customers are adhered to as specified in the company’s policies and procedures.

Quality Processes

  To manage all support and service calls within SLA response times.

  To ensure that feedback is provided to the office for processing daily and also after the completion of each call to ensure continuous updating of CRM in accordance with SI policies and procedures.

  To manage client sites according to project specifications and to ensure that all project and service calls are handled within budgeted hours.

Occupation:
Developers
IT, computing jobs
More details
Salary:
Salary negotiation
Contract type:
Full-time


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