Ad is valid till: 09 April 2019
ID 585816

Reservations Consultant

We are currently looking for a RESERVATIONS CONSULTANT with the below knowledge and leadership qualities to join our reservations team based in our Somerset West Office. Our business deals with

  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Keep financial statements and documents
  • Reach the revenue and profit targets
  • The sale of scheduled tours to the international and local travel trade Making bookings in Tour Plan.
  • Preparation of quotes, invoices and vouchers. Cross selling our products & offering alternatives to agents when the requested dates / tours are full.
  • Following up on provisional reservations and converting themin to a sale Ensure agents receive all necessary required documentation.
  • Admin reporting, keep a Reservation & Sales Log for monitoring trends.
  • Weekly team booking targets to be met Daily liaison with the Reservations Manager.

The ideal candidate should possess the following attributes and skills:

  • Excellent customer relationship management skills.
  • Excellent communications skills in English.
  • Attention to detail, high level of accuracy and efficiency is critical
  • Self-motivated and goal driven.
  • Multi-tasking: Enquiries are received via email, Skype, Live Chat as well as the telephone
  • Ability to handle and work under pressure.

Requirements for the position:

  • 3+ year’s Inbound Tour Operator/DMC experience in Southern & East Africa
  • Excellent product knowledge of Southern and East Africa is essential (not negotiable).
  • Experience with Tourplan Reservation System knowledge & experience essential (not negotiable). Computer literate and proficient user of Microsoft Office.
  • Certificate / Diploma in Tourism are an advantage.
  • Travel in Southern & East Africa would be highly advantageous.
  • Requirements to be met for application: Comprehensive CV with detailed experience and contactable references.
  • Copy of qualifications if any.
  • Copy of Id and latest payslip.
  • The successful candidate will be rewarded with the following:

To Apply

Whatsapp the keyword "JOB" to 084 243 3389

Occupation:
Receptionists
Hotel jobs
More details
Contract type:
Full-time
Job location, contacts
Location:
Cape Town
Western Cape
Name:
Bianca
Company name:
Email address:
Contact by email
Send your CV
Apply for a job
You have already applied to this job position
Save ad
Hotel Receptionist required

Hotel Receptionist required

JobKing
Cape Town
Jobin.co.za
Reservations Agent

Reservations Agent

JobKing
Johannesburg
Jobin.co.za
Reservations Agent

Reservations Agent

JobKing
Johannesburg
Jobin.co.za
Junior Bookkeeper

Junior Bookkeeper

Pretoria / Tshwane
General staff needed

General staff needed

Drakensberg
Junior Bookkeeper

Junior Bookkeeper

Pretoria / Tshwane