Location: Cape Town
Description
The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. By providing accurate information and timely resolutions. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand. You will ensure that any customer needs are met and issues addressed promptly through proactive and positive communication.
Key Responsibilities
Support the Insight Legal Software Product
Provide help and assistance to customers on the telephone in a prompt and courteous manner
To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
Provide telephone and onsite training of the Insight Legal Software product.
To comply with all statutory legislation
To identify and report all and any hazards
Skills, Knowledge & Expertise
Basic understanding of accounting and bookkeeping best practices.
Knowledge of SRA Accounts rules.
Ability to communicate clearly, professionally, and succinctly.
Works well under pressure with excellent time management skills.
Create and publish documentation containing instructions for client consumption.
Advanced knowledge of MS Office (Word, Excel and Outlook) .
Effective listening skills and ability to muti-task.
Excels in a team environment and takes ownership of tasks and assignments.
Contact center/ support experience
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
