Responsibilities
Operate as the lead point of contact for any and all matters specific to customer account management
Build and maintain strong, long-lasting customer relationships
Negotiate contracts and close agreements to maximize profit
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Requirements
Proven work experience as an account manager, key account manager, junior account manager or other relevant experience
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple account management projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
BA/BS degree in Business Administration, Sales or relevant field
Applications should include a detailed Curriculum vitae, ID, qualification and contact details of at least two referees. Forward documents to miniso.southafrica@gmail.com
