We are currently seeking a highly organized and detail-oriented Administrative Assistant/Customer Service Representative to join our team. This position is remote, so you can work from anywhere with a stable internet connection.
Responsibilities
- Answer customer inquiries through email, chat, or phone calls in a timely and professional manner
- Resolve customer complaints and issues with a positive attitude
- Process customer orders and ensure accurate and timely shipment
- Manage customer accounts and maintain accurate records
- Provide administrative support to the team as needed, including scheduling appointments, preparing reports, and maintaining databases
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in Microsoft Office and other relevant software programs
- Strong attention to detail and organizational skills
- Prior customer service experience preferred
