Admin Support

Job Description

Provide overall administrative support to the Inbound, Outbound Sales Team, and Relationship Management to achieve set and agreed objectives/targets based on set KPIs. Ensure compliance with related legislation, internal & external policies, scheme rules, and procedures, supporting and adhering to sales, product, and operational risk management.

Administration

RESPONSIBILITIES

• Provide the Sales Teams with administrative support to meet set and agreed targets.
• Follow up on inquiries & emails with merchants, as required.
• Assist the Sales teams in ensuring that contracts, agreements, and related administrative data are processed/captured correctly onto the different related systems within agreed timeframes & turnaround.
• Maintain the sales pipeline MIS/dashboard documentation and present when required.
• Occasionally engage with merchants and coordinate appointments as needed.

Product Management

• Harness an understanding of the organizations product, benefits, and service offerings.
• Interpret merchant requirements and address and resolve merchant queries in a timely manner.

Process Management

• Strictly adhere to company core values, policies, procedures, and guidelines.
• Adhere to the workflow of daily administrative and sales tasks.
• Focus on continuous improvement of manual support processes.
• Attending internal meetings, as required.

Stakeholder Management

• Foster mutually beneficial relationships with banking partners, internal and external stakeholders.
• Coordinate daily workflow and SLA management between stakeholders.

Personal Development

• Focus and participate in ongoing personal product training, cross-training, and up-skilling within the industry.
• Embrace a climate of continuous learning.
• Agree and sign off Personal Development Plans and take ownership of career development.
• Prepare and participate in quarterly performance appraisals.

Governance & Compliance

• Ensure all sales-related and reputational risks are managed, adhered to, and minimized.
• Adhere to relevant legislation and regulatory requirements.
• Stay abreast of compliance requirements, including the Consumer Protection Act, AML, etc.

Additional Responsibilities

• While this job description outlines the primary duties and responsibilities associated with this role, it is not exhaustive. Team members may be required to perform other tasks and responsibilities as needed to support the overall success and objectives of the business. Flexibility and adaptability are key, and employees are expected to contribute to the teams efforts and goals beyond the specified duties when necessary.

Requirements

QUALIFICATIONS

• Education: Grade 12 or equivalent (essential), Diploma in Business Administration (beneficial).
• Experience: 2-3 years in an administrative role (essential), with experience in the e-Commerce & Payments Industry.
• Skills:
• Strong communication skills, both written and verbal.
• Good time management and workflow coordination skills.
• Energetic, enthusiastic, and confident.
• Methodical, meticulous, and high level of attention to detail.
• Computer literate (MS Office - spreadsheets & MIS preparation via Excel, etc.).
• Ability to use own initiative and work independently.
• Well-spoken with excellent telephone etiquette.