Administrator: Capacity Consultant

Job description:

Core Description The incumbent of this role will be responsible for administrative tasks related to capacity and availability reporting, in the capacity and availability processes.
Key Deliverables / Primary Functions

• Produce and maintain monthly/weekly/daily capacity and availability reports within contractual agreements.
• Ensure that all reports are accurate.
• Ensure that all administrative processes are followed and recorded in line with capacity and availability processes and procedures.
• Ensure that services offered are within the contractual obligations and manage the exceptions thereof.
• Facilitate a good working relationship with both the Internal and External Customers, and ensure that all their requirements are met, without placing the Company in jeopardy.

Core Functional Skills & Knowledge ICT Knowledge Time management Attention to detail Relationship Building Microsoft Office Core Behavioural Competencies Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Coping with pressures & setbacks Presenting and Communicating information Planning & Organising Minimum Qualifications NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 2 years experience in data analysis and processing
Experience in a Capacity and/or Availability reporting role is preferable.
Certifications ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker