You will act as a trusted partner to internal stakeholdersincluding Commercial, Regulatory, Logistics, and Service teamsas well as external customers, ensuring efficient service delivery that aligns with our business goals and Danahers commitment to continuous improvement.
Key Responsibilities
Customer Support Administration
- Manage and respond to internal and external queries via email in a timely, professional, and customer-centric manner.
- Handle all aspects of contract administration including renewals, cancellations, and onboarding of new agreements.
- Ensure accurate execution of contract renewals upon receipt of Purchase Orders and signed documentation.
- Maintain and update Installed Base records in line with IMF standards and procedures.
- Correct errors in IMF submissions and ensure accurate activation/inactivation and site transitions.
- Generate and manage PM demands in line with contract terms.
- Validate service reports and ensure accurate closure of PM activities, especially during financial close periods.
- Cancel or adjust PMs as necessary to ensure alignment with business requirements.
- Prepare service quotations in coordination with commercial teams.
- Manage the invoicing process for completed cash jobs, including PO creation, receipting, and issue resolution.
- Monitor and execute actions from charges reports and customer communications.
- Partner closely with Commercial Operations, Logistics, Regulatory Affairs, Command Center, and other support functions to ensure seamless execution of customer service processes.
- Attend team meetings and contribute to discussions with timely documentation follow-ups and issue resolution.
- Leverage Danaher Business System (DBS) tools to identify process improvements and contribute to sustaining high-performance support operations.
- Proven experience in customer support, contract management, or administrative operationspreferably in a healthcare, diagnostics, or life sciences environment.
- Excellent organizational skills and attention to detail.
- Strong verbal and written communication skills.
- Working knowledge of Microsoft Excel and ERP systems (Oracle preferred).
- Experience with tools such as SM, Quest, and IMF systems is a plus.
- Collaborative mindset with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Enthusiastic, solution-oriented, and committed to delivering service excellence.
At Danaher, you'll work alongside some of the most talented professionals in the industry while contributing to innovations that make a real difference in people's lives. This is more than just a jobits an opportunity to be part of something bigger. We are committed to your professional development through continuous learning, exposure to best-in-class tools, and the opportunity to grow within a global organization.
Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
