Location: Caribbean
Industry: Multinational Automotive Group
Note: This is a full time post in the Caribbean (Not Hybrid)
Open to Caricom candidates and global candidates where full relocation and housing will be provided.
Job Summary:
The Group After Sales Manager will be responsible for overseeing and optimizing after-sales operations across multiple locations within the Caribbean. This role requires strategic leadership to enhance customer satisfaction, improve service efficiency, and drive revenue growth in after-sales services, including vehicle maintenance, parts distribution, and customer support.
Key Responsibilities:
- Develop and implement after-sales strategies to enhance customer experience and business profitability.
- Oversee service, warranty, and parts operations across multiple territories, ensuring high performance and operational excellence.
- Establish and maintain service quality standards to align with global best practices.
- Drive continuous improvement in service delivery, parts availability, and customer retention.
- Manage relationships with key stakeholders, including manufacturers, dealers, and suppliers.
- Analyze market trends, customer feedback, and operational data to optimize service offerings.
- Lead and develop a team of after-sales managers and technical specialists to achieve performance targets.
- Ensure compliance with regional and international automotive regulations and standards.
- Monitor financial performance, control operational costs, and develop strategies to enhance profitability.
- Implement digital and technological advancements to modernize after-sales operations.
- Bachelors or Masters degree in Business Administration, Automotive Engineering, or a related field.
- Minimum of 10 years of experience in after-sales management within the automotive industry, preferably in a multinational environment.
- Proven expertise in service management, parts distribution, and customer relationship management.
- Strong leadership and team management skills with experience overseeing multiple locations.
- Excellent problem-solving, decision-making, and analytical skills.
- Ability to drive operational improvements through data analysis and performance metrics.
- Strong communication and interpersonal skills.
- Proficiency in relevant automotive service software and digital platforms.
- Strategic mindset with the ability to implement long-term after-sales initiatives.
- Strong customer-centric approach and commitment to service excellence.
- Effective leadership and ability to manage diverse teams across multiple locations.
- Adaptability to evolving automotive industry trends and challenges.
- Results-driven with a focus on profitability and efficiency.
- Competitive salary based on experience.
- Performance-based incentives.
- Health and wellness benefits.
- Professional development opportunities.
- Relocation support (if applicable).
