Agent: Device Disputes

Apply by: 10 May 2024

We're On The Lookout For Energetic, Self-motivated Individuals Who Share Our Passion For Service In The Banking Industry. To Be Part Of The Journey, Follow The Steps Below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To provide effective service to branches by efficiently investigating ATM related disputes.

Experience

Min:

• 1 - 2 years contact centre

Ideal:

• Experience in a banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

Knowledge

Min:

• Call centre processes and procedures
• Customer care and service protocols
• Basic IT knowledge

Ideal:

• Capitec Bank systems
• Proview
• Postilion
• Terminals Monitor
• SBL (Bancs)
• STrack

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Telephonic / Call skills
• Attention to Detail

Conditions of Employment

• Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.