Agent: Client Care

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.
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Purpose Statement
To provide administrative service and support to Capitec Banks clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
To provide support to all clients making use of Capitec Banks Internet Banking and Mobile Banking services.
Experience

Minimum:
1 - 2 years inbound contact centre
Customer service experience
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal Or Preferred)
n/a
Knowledge

Minimum
Call centre processes and procedures
Customer care and service protocol
Skills
Communications Skills
Problem solving skills
Telephonic / Call skills
Attention to Detail
Competencies
Achieving Personal Work Goals and Objectives
Delivering Results and Meeting Customer Expectations
Working with People
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.