- Develop and oversee weekly operational plans, aligning resources (staffing and equipment) to business priorities and passenger demand forecasts;
- Anticipate operational constraints and recommend proactive solutions to maintain service quality and compliance;
- Contribute to workforce and capacity planning to ensure operational resilience;
- Manage relationships with contracted third-party providers and airport authority, ensuring adherence to contractual obligations, service-level agreements, and safety standards;
- Lead performance reviews with service providers, addressing deficiencies and negotiating improvements;
- Collaborate with internal stakeholders (Flight Operations, Technical and Ground Handling) to align operational activities;
- Act as the delegated authority for the Base Manager during periods of absence, ensuring operational continuity and compliance with safety, security, and regulatory requirements;
- Provide guidance and direction to operational staff, escalating and resolving complex issues when required;
- Represent the Base Manager in audits, regulatory inspections, and cross-functional operational forums where required;
- Collect, interpret, and model operational data (e.g., turnaround times, incident investigations, delay root cause analysis, passenger handling metrics, and third-party KPls);
- Design and maintain dashboards and reporting tools to monitor real-time performance and long-term trends;
- Apply statistical and data-visualisation techniques to generate insights that improve efficiency, reduce costs, and enhance service delivery;
- Partner with the Base Manager and senior stakeholders to make data-driven recommendations on operational strategy and resource allocation.
- Grade 12 or Equivalent (Essential);
- Diploma/Bachelor's Degree in Aviation Management, Data Analytics, Logistics, or a related discipline (Essential);
- Minimum 7 years' experience in airport or airline operations, with at least 2 years in a specialist or supervisory capacity (Essential);
- Demonstrated experience in third-party/vendor performance management (Essential); - Demonstrated experience in data analytics (Essential);
- Proven track record of applying data insights to improve operational efficiency and service quality (Essential);
- Knowledge of Baggage and Ramp handling Procedures;
- Knowledge of IATA Airport Handling Manual (AHM);
- Knowledge of IATA Ground Operations Manual (GOM);
- Knowledge of Ground Support Equipment (GSE), Safety Standards and Maintenance;
- Sound understanding of SACAA regulations and airport operational standards;
- Knowledge of relevant Airport Authority Operation Procedures Manual;
- Knowledge of IATA Dangerous Goods Manual;
- Proficiency in data analysis tools, reporting systems, and MS Office.
- Professional;
- Integrity;
- Reliable and dependable;
- Able to work independently;
- Proactive;
- Advanced analytical skills with the ability to translate data into actionable insights;
- Strong stakeholder engagement and vendor management capability;
- Decision-making authority under operational pressure.
- Email applications will not be accepted
- Preference will be given to members of under-represented designated groups;
- Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
- Not to proceed with this vacancy;
- To appoint the selected candidates based on its operational requirements.
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