Analyst/Developer (Salesforce)

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Date: 13 Jan 2025

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

To see what life at Capitec is all about and complete a short assessment, please click here!
Once you have completed the above finalize your application by clicking apply below

Purpose Statement

As a Salesforce system administrator, your primary responsibility is to ensure the smooth operation, maintenance, and optimisation of the Salesforce Platform within the organisation. This involves a range of tasks and responsibilities.
To design, manage, test, implement and maintain decision and process automation through the use of low code functions aligned to business strategy and operational requirements, ensuring that the relevant internal and external governance is followed.
To provide support and query resolution and liaise with system parties to ensure timely resolution of business rules and process automation.

Education (Required))

A relevant tertiary qualification in Information Technology - Computer Science or Information Management
Certification

(Required)

Grade 12 National Certificate / Vocational

Knowledge And Experience

Experience (Required):

Must have Salesforce Administrator Certification (ADM 201 or equivalent)
At least 2-3 years' hands-on experience in Salesforce Support or Salesforce Administration
Service Cloud and Sales Cloud
Other Salesforce products (e.g., Marketing Cloud, nCino, FSC, etc.)

Knowledge (Required)

User Management and Provisioning of the Salesforce FSC Platform
Data Management and Maintenance of the Salesforce FSC Platform
Overall System Maintenance of the Salesforce FSC Platform
Coordinating the integration of Salesforce FSC with other systems and platforms
Continuous Improvement and release management on the FSC Platform
Contributing to the Business Strategy Documentation
Responding to escalated support tickets related to Salesforce functionality, data, and processes
Investigating and diagnosing issues, identifying root causes, and implementing effective solutions
Collaborating with Level 1 Support to provide accurate information for issue resolution
Assisting in user training and documentation to enhance self-service capabilities
Performing data analysis, cleansing, and migration tasks
Working closely with Salesforce developers on enhancements and customisations
Monitoring system performance and recommending optimisations
Remaining updated on Salesforce features and best practices
Reviewing feedback and alerts from monitoring tools on daily basis
Developing reports and dashboards, within Salesforce FSC, to provide insights and other relevant metrics for decision making purposes on Salesforce FSC
Apex, Visualforce, Lightning Components, and other Salesforce development tools (proficiency)
Web development technologies (HTML, CSS, and JavaScript)
Creating new features and enhancements for existing Salesforce apps
Maintaining the codebase, ensuring consistency with overall application architecture
Communicating effectively with colleagues and cross-functional teams
Configuration and customisation of Salesforce
Integrations with third-party systems
Data modelling and database concepts
Managing key stakeholders and providing feedback timeously
Collaborating within an Agile team environment to deliver high-quality solutions
Prioritising and managing multiple tasks effectively and independently

Knowledge (Ideal - Nice To Have)

Jira
Confluence
Business and System Analysis Methodologies (advanced understanding)
ITIL Principles and the application thereof (advanced understanding)
Best practices for Quality Assurance (QA)
Banking systems and business models
Compliance requirements specific to the financial services industry
Client onboarding and relationship management
Financial Product Management on Salesforce FSC
Wealth Management and Financial Planning on Salesforce FSC
Assessing and mitigating risks on Salesforce FSC
Providing training and support, to Financial Advisors and other users, on how to use Salesforce FSC effectively

Skills