Job number: 10024708
Job title: Analyst: IT Application Support
Job grade: S6
Group/ BU: Generic
Division: Generic
Span of control: 0
Reports to: Management
REM Functional Area: IT
Core Description
Responsible for providing, technical advice and support for the installing, complex analysis, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining system software using a variety of functionalities and a range of associated products in order to support services for assigned applications. Responsible for and oversees day to day tracking and follow-up on issues of daily operations. Maintains liaison with vendors and repair personnel to obtain required service. Responsible for problem resolution and monitoring.
Job Responsibilities
OUTPUT 1
Maintained Solutions
SUB-OUTPUTS
Receive faults/request
Analyse the fault/ request
Rectify or allocate fault/ request to applicable parties
Apply change control procedures
RANGE
Types of solutions
Types of Maintenance
Functional Specifications
CMID's
RCAs
OUTPUT 2
Implemented Solutions
SUB-OUTPUTS
Follow appropriate processes
Roll out solution
Perform trouble shooting
Monitor system to ensure stability
Implement interfaces
RANGE
Types Of Implementation
Implementation Plan
Installation Manual
System Administration Instructions
Operating Instructions
Disaster Recovery Plan
User Guide/ Manuals
Training Documentation/ Manuals
Roll-Out Plan
Progress Reports
Review Document/ Report
OUTPUT 3
Provided Support
SUB-OUTPUTS
Receive/ analyse request
Determine nature of support/ project to be provided
Execute support/ project actions
Provide feedback
Update documentation
RANGE
Meetings
OUTPUT 4
Tested Solutions
SUB-OUTPUTS
Check that solutions conform to original specification
Test any errors identified
Arrange for customers for testing and approval
Assist with negotiation & compilation of Service Level Agreements
Obtain approval to continue
RANGE
New solutions
Test Plan
Test Cases
Test Reports/ Results
Plan For User Testing
Acceptance Test Plan
SLA
OUTPUT 5
Monitored Applications
SUB-OUTPUTS
Make sure application is monitored by the approved Telkom monitoring software
All possible variables is measured by the approved Telkom monitoring software
RANGE
Documentation/ Manuals
Foglight
OUTPUT 6
Maintained Documentation
SUB-OUTPUTS
Identify the need for a new document
Research information to satisfy the need
Create the document
Get approval for the document
File a signed or electronic copy of document
Revise the document as necessary
RANGE
Types Of Feasibility Studies
Package Evaluation
Standard for Feasibility Study Report
Request for Information
Core Competencies
FUNCTIONAL KNOWLEDGE
Operating Systems (e.g. UNIX, Linux, Microsoft Servers); Computer Software (e.g. Oracle Application, MS Window Servers, Internet Information Services, etc.); Databases (e.g. Oracle, MSSQL Server, etc.); Databases (e.g. Oracle)
Functional Skills
Database Scripting; OS Scripting, Analytical; Communicating; Organizing Techniques
Certifications
Education
- NQF 6: 3 year Diploma/ National Diploma
- 3 Years relevant experience
Special Requirements
- Must be prepared to work after hours, shifts and stand-by when required.
Physical Requirements
Key Stakeholders
