APPLICATION SERVICES MANAGER – DURBAN
To provide support services to the Oracle Services business within the Managed Services Business Unit with the goal to sustain business and ensure systems operate.
Core Responsibilities
Financial
- Responsible for budgeting and revenue forecasting in Application Services
- Maintain Sciforma forecast
- Account management
- Manage the increase of annual retainers across all Application Services clients.
- Ensure contracts/agreements are timeously renewed and retainers/projects are timeously invoiced.
- Ensure profitability of Retainers and Projects. (Monthly reporting on financial status of all contracts)
- Liaise with clients to identify new opportunities to generate revenue growth.
- Maintain effective working relationships with Sales and Account Management teams: assist in setting and communicating sales targets
Line management
- Ensure team is fully utilized.
- Recruiting, developing and supporting necessary personnel.
- Manage external consultants
- Ensure that required certifications are achieved and maintained
Projects
- Ensure that operations within the Application Services team are efficiently and effectively coordinated.
- Quality assurance of all deliverables from Application Services.
- Ensure that appropriate project governance processes are adhered to by Application Services team
Support management
- Ensure team adheres to Service Level Agreements.
- Monitor quality of incident feedback
- Regular meetings with key customers
- Monthly service delivery reports
Behavioral Competencies Required
Problem Solving Skills
- Ability to consider multiple factors, to the core of a problem and to come up with a logical remedial solution
Interpersonal communication
- Ability to give and receive information, views and opinions in a manner appropriate to the audience and thereby influence others and the ability to advance communication across a diverse group of people.
Attention to detail
- Total task accomplishment through concern for all areas involved, no matter how menial.
Decisiveness
- Readiness to make decisions, render judgments, takes action based on logical assumptions and which reflect factual information and consideration of organizational resources.
Planning and organizing
- Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
Perseverance
- Maintain composure, objectivity and patience when confronted with different and/or defense-provoking situations.
Commitment
- To regularly update and upgrade one’s professional knowledge and skill through research, study and application of aspects which are relevant to his/her professional work in order to keep abreast of current developments and trends in areas of expertise
Integrity
- Consistently acts and behaves in ways that are congruent and aligned with own values, company values, principles, theories and beliefs. Includes congruence, trustworthiness, reliability and internal consistency.
Diversity Management
- Process or skill to manage people from different cultures, skills set/discipline and age groups.
Professionalism
- Level of performance or proficiency in professional arena.
Functional Competencies Required
- The ability to apply a business or commercial thought process approach in decision making, planning and implementation of financial management.
- Be able to communicate effectively at all levels, ensuring understanding, trust, buy-in and commitment from the various parties.
- In-depth understanding and management of systems life cycle.
- Customer service and quality
- Multi-tasking
- Continuous improvement
- Goal-directed and sense of urgency
- Team focused and people management skills and experience
- Business and financial acumen
- Ability to match resource to task
Education & Qualification
- Bachelor of Commerce (preferably in IT)
- Bachelor degree in Computer Science
Knowledge
- Knowledge of systems development life cycle.
- Knowledge and understanding of IT support function and maintenance
Relevant Experience
- 10 years general experience in the IT environment with at least 3 -5 years at managerial level.
- Proven experience with systems development life cycle.
- Previous experience in managing budgets and financial forecasting.
