Looking for an application support consultant for our support team in Woodstock, Cape Town.
Job responsibilities:
- Supporting our Dealer Management Software to our automotive dealership customers.
- The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support.
- Please note that this is not a network/hardware or infrastructure support role.
- Answering incoming calls from Pinnacle users.
- Dealing with incoming e-mails.
- Ensuring existing open tickets are kept up to date.
- Coaching our customers through their various queries.
- Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
- Gain a thorough understanding of how our helpdesk system, Autotask, operates.
- Deliver a high level of professional support to our Pinnacle users.
- Identify and communicate any issues to the respective person responsible.
- Escalating timeously and with the relevant information.
- Dealing with the occasional technical query.
Job requirements:
- Tertiary education and/ or Motor Industry experience.
- Keen interest in problem solving.
- Punctual.
- Desire and enthusiasm to become a key team member.
- Proficient in MS Office with good skills in MS Excel.
- Good organisational skills.
- Ability to work within a high pressurised environment.
- Excellent communication skills (both verbal and written).
Applications must be sent with "Support Consultant - CT" placed in the subject line.
Applications must be by way of Curriculum Vitae, which must not be longer than 3 pages, with a brief covering letter.
About company:
Pinewood SA implements, trains and supports Pinnacle, the Dealer Management System that leads the automotive industry in next generation technology.
