Are you a tech support or engineering wizard obsessed with delivering a great customer experience? With an established expertise in telecommunications and a desire to tackle complex technical challenges, are you ready to pioneer the integration of generative AI in this ever-evolving industry?
Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. This role is the highest-level customer support engineer we have. The problems are complex. Its an immense responsibility, but one that can put you on the fast track to career advancement.
We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If youre looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how were transforming telco!
What You Will Be Doing
- Impressing customers by solving new and complex problems proactively
- Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
- Writing knowledge base articles
Application Support Engineer key responsibilities
- At least 3 years of experience as a technical support rep or engineer working in the telecommunications industry
- Proficiency in Linux and either Java or Python
- Experience receiving, processing, delivering, and invoicing customer orders
- Familiarity with generative AI tools (e.g. ChatGPT, Bard, Bing, Claude)
Skyvera maintains your legacy, on-premise software, while reimagining its cloud-native future.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30, 000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
What to expect next:
- You will receive an email with a link to start your self-paced, online job application.
- Our hiring platform will guide you through a series of online screening assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.
- First, emails may take up to 15 minutes to send, refresh and check again.
- Second, check your spam and junk folders for an email from Crossover.com, mark as Not Spam since you will receive other emails as well.
- Third, we will send to whatever email account you indicated on the Apply form - by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
- If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.
