Appointment Setter - 1003 - Pretoria, South Africa

About the client:

Our client is a results-driven digital marketing agency that helps businesses grow through comprehensive digital solutions. They specialize in transforming websites into high-performing, lead-generating assets while building strong brand awareness through SEO, social media marketing, and paid advertising campaigns.

About the role:

We are seeking a motivated and results-oriented Appointment Setter to join our clients sales team. In this role, you will be responsible for engaging with cold and warm leads, qualifying prospects, and booking high-quality appointments for the Sales Team.

This position plays a critical role in maintaining a healthy sales pipeline and driving consistent lead flow. The ideal candidate is confident on the phone, highly organized, fluent in English, and has prior experience working with a digital marketing agency.

Fluency in English is a must.

Experience In a Digital Marketing Agency Is Required.

What youll be doing:

• Make outbound calls to cold and warm leads to introduce the agencys services and set sales appointments
• Follow up with prospects via phone, email, and SMS to nurture leads through the sales funnel
• Qualify leads by asking strategic questions to assess fit for the agencys services
• Maintain accurate and detailed records of all interactions in the CRM system
• Track and report key performance metrics, including call volume, appointments booked, and conversion rates
• Schedule appointments for Sales Representatives, ensuring all relevant lead information is shared
• Confirm and send reminders for scheduled appointments to reduce no-shows
• Proactively conduct outreach and creatively fill the sales calendar, even during slower periods

Who are we looking for?

• Minimum 2+ years of experience in appointment setting, cold calling, or lead generation
• Proven track record of meeting or exceeding appointment-setting targets
• Prior experience working in a digital marketing agency (required)
• Basic understanding of SEO and digital marketing services
• Strong verbal and written English communication skills
• Experience using CRM systems to manage leads and follow-ups
• Ability to handle high-volume outreach while maintaining attention to detail
• Self-motivated, organized, and results-driven mindset

Position: Appointment Setter

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am - 6 pm EST

Holidays: US Federal Holidays

Salary: 800 USD - 1400 USD per month

Internal Job ID: 1003