Area Manager (Eastern Cape)

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Area Manager role in the following region: Western Cape

Purpose Of The Role

To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Developing and manage team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties And Responsibilities

Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers

daily

Spot check: Uniform, Orders, staff attendance, process and procedures

Reporting: Adherence and staff attendance

Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical,

problem-solving mindset.

Support the team on special projects for continued operating efficiency and growth.

Provide an operational perspective on Logistics to ensure best practices and protocols.

Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPIs,

specifically related to on-time fulfilment. Daily and weekly KPI reporting.

Train and develop shoppers and drivers.

Demonstrate consistent application of internal procedures.

Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and

respond to organisational needs.

Staff Management

Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.

Conduct regular staff meetings with the team to improve motivation and communication

Ensure that all staff report to work on time at all times.

To facilitate training and coaching for staff members who are generally lacking in service delivery.

Ensure staff members resolve queries. Facilitate and manages queries submitted to head office timeously.

Identify training needs, initiate suitable training to better staff knowledge in their environment

Complaints Management

Assist and attend to shopper and driver queries

Resolves escalated customer complaints

Provide constant feedback to the Area Manager on unresolved customer queries

Investigate and respond to shopper queries.

Foresees potential problems before they occur and takes action to prevent them from occurring

Consults widely with people inside and outside own Branch to solve problems

Report

To provide weekly feedback on staff performance levels.

To provide reporting and associated performance insights on a daily, weekly and monthly basis

Ensures accuracy of reporting

Ensures real-time reporting is always available and visible

Reports are accurate and timeously submitted to relevant parties

Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications Requirements

The following requirements are necessary:

Be eligible to work in South Africa.

A valid South African driver license or a valid South African Professional driving permit (PrDP)

Clean driving record.

Must have your own vehicle or motorbike (registration documents to be verified)

Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS

2-3 years Team Leader experience