KEY PERFORMANCE AREAS:
- Customer Relationship management (internal/external)
- Manage efficient Service Parts supply to all Export Distributors
- Ensure Service Parts Operations is compliant to Customs Requirements
- Customer query resolution with a sense of urgency
- Customer order management and order stabilisation
- Improvement and adherence to TSAM customer supply related activities
- Promote quality and safety in the work environment
- Measurement and evaluation of key performance areas
- Measurement on distributor orders to identify abnormalities
- NQF Level 5 (240 credits on level 8 framework) - Supply Chain Management or International Trade (Import and export) or equivalent
- Advantageous: NQF Level 6 and post graduate qualifications.
- Minimum of 3 years customer facing working experience
- Dealer network experience (Parts and service will be advantageous)
- Understanding Export Business
- Knowledge and Interpretation of Customs Act
- Project Management
- Excellent communication skills (verbal and written)
- PC Literacy: MS office intermediate to advanced level
- SAP experience will be advantageous
- Customer handling skills
- Accurate information gathering and analysis
- Awareness and commitment to our mission
- Awareness of situations and decisiveness
- Communication and sharing of mid-long-term plans
- Establish framework and systems for organisational learning
- Creation of Innovative Vision
- Attention to detail
