- The candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with strong interpersonal skills
- Develop and optimize staffing resources
- Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved
- Understand technology systems and create viable dialing campaigns to achieve departmental objectives
- Partner with business leaders to develop new functionality to improve the borrower and agent experience
- Collaborate with internal and external partners to maximize the achievement of business goals
- Lead and mentor team members in building out the Analytics function completing required training and certifications
- Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization
- Excellent project management and organizational skills and capability to handle multiple projects at one time
- Proficient in MS Office applications (Excel, Word, PowerPoint)
- Knowledge in area of focus
- Nice to have First-hand experience in US consumer collections operations







