Posted on: 05 March 2023
ID 853712

CX Associate

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todays iNTTerconnected world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worlds most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Conducts supervisory, management or nontechnical skills training courses for internal staff. Uses needs assessment tools to determine effectiveness of proposed training programs. Interacts with functional organizations to develop specifications for content of courses. Prepares lesson plans including the method, media, and documentation to be presented. Instructs participants in classroom lectures and/or group sessions. Conducts follow up to determine applicability of course material.

Working at NTT

The Trainer works on strategic learning and development initiatives. The primary responsibility of this position is to conduct informative training sessions, promote company efficiency and improve the skills of all employees within an assigned business area. They strive towards the drive of relevance, awareness and adoption of key learning across target audiences.

Key Roles And Responsibilities

Participate in the delivery of learning interventions in line with annual training targets and/or needs and ensure the accuracy of the information on the learning portal.

Offer detail technical support with the facilitation of lower to middle level complexity programmes applying and implementing the best learning tools and methodologies.

Work closely with internal stakeholders to evaluate the effectiveness of the learning interventions and incorporate the findings in the redesign of the programmes.

Provide input related to management information reports on learning and development initiatives and on the progress made in relation to the annual training targets.

Support peers and teams by arranging, preparing and setting up training venues.

Stay current with trends within learning and development facilitation and employ tools and methodologies that ensure best practice.

Assist with the preparation of an annual training report which documents actual training completed in relation to the annual training targets that were set.

Conduct presentations for training sessions.

Actively engage in professional development to ensure quality and high standards in training.

Conduct training seminars, workshops, individual training sessions and lectures.

Prepare hard copy training material such as module summaries, videos, and presentations as required.

Monitor to ensure that all employees are performing job responsibilities according to training.

Knowledge, Skills And Attributes

Display solid knowledge of NTT business

Working knowledge and understanding of IT industry environment and business needs

Display integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business

Display service orientation

Ability to form good relationships

Demonstrate good facilitation skills and possess the ability to conduct and facilitate lower level complexity programmes

Display good verbal and written communication ability

Display resilience and the ability to cope with pressure

Able to contribute to the development of new learning and development initiatives

Proven track record of working effectively in a fast-moving, cross-functional, results-oriented team environment

Academic Qualifications And Certifications

Diploma / Degree

Qualification with Learning and Development Specialisation preferred

Required Experience

Demonstrated experience in a similar role within a large scale (preferably multi-national) technology services environment

Experience providing full-scope training materials

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

A Career At NTT Means
  • Being part of a global pioneer where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40, 000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology backed with a 150-year heritage of using technology for good. With 40% of the worlds internet traffic running on our network and where Emoji were first invented, you can be proud of the groups many new firsts.
  • Making a difference by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self in a progressive Connected Working environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career with a personal and professional development plan and access to the broadest learning offerings in the industry.
Occupation:
IT, computing jobs


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