Associate Engineer (A+, N+, Linux)

Associate Engineer (A+, N+, Linux) IT - Support

Cape Town - Western Cape

ENVIRONMENT:

JOIN a high-performance technical team of a fast-paced Specialist in End-to-end IT Management and Consultative IT Services looking for its next Associate Engineer. Your KPAs will entail analysis & interpretation of information from management systems to identify areas of possible improvement and risk, technical training and support of customers and providing consultation on the use of Information about IT to improve or optimize IT environments. The successful incumbent will have A+ & N+ Certifications with 8 years work experience within IT and proficiency in the following: Linux RedHat and Ubuntu, Windows Operating systems, TCP/IP, ITIL, Mikrotik, VoIP, Ixia, Dell, Netscout (Fluke), Super Micro & have solid knowledge of FCAPS and related standards such as SNMP, WMI and syslog.

DUTIES:

Key Performance Areas

• Compilation of advanced reports.
• Analysis and interpretation of information from management systems to identify areas of possible improvement and risk.
• Plan and perform special investigations based on customer requirements.
• Technical training and support of customers on management systems and/or areas of specialization.
• Provide consultation on the use of Information about IT to improve or optimize IT environments.
• Monitoring and configuration of business impact and other composite relationships.
• Advanced identification, analysis and resolution of technical problems.
• Independent completion of tasks, presentation of reports and making recommendations to clients.

Reporting

• Advanced reports compiled.
• Advanced identification, analysis and resolution of technical problems.
• Info of management systems analysed, interpreted to identify areas of possible improvement or risk.
• Monthly/ ad hoc reports compiled according to client requirements.

Testing

• Release note of all changes, new functions and bugs compiled.
• Request ticket updated according to status.
• All relevant code for specific patch/release/hot fix in respective directories.
• System tested holistically.
• Implement patch/release/hot fix to client according to maintenance slot.

Audits

• Audits planned and performed based on customer requirements.
• Feedback on findings provided to client.
• Data of findings analysed and interpreted.
• Data presented to client.

Special Investigations

• Special Investigations planned and performed based on customer requirements.
• Feedback on findings provided to client.
• Data of findings analysed and interpreted.
• Possible solutions proposed.

Operations

• All requests logged and assigned via RT acted on and updated.
• Monitoring and configuration of business impact and other composite relationships.

Teamwork

• Healthy relationships with relevant people maintained.
• RT(ticketing system) system maintained.
• Knowledge is shared and colleagues assisted where required.
• Guidance provided to junior engineers and other technicians, as well as input to developers.
• Conflict handled appropriately with tact and without delay.
• Feedback received in a constructive way to identify strengths and learning opportunities.
• Fellow colleagues considered in all aspects.
• Constant monitoring of client infrastructure ensured.
• System Administration tasks performed.
• Database of monitored objects maintained.
• Technical training and support of customers on management systems and/or areas of specialization.
• Provide consultation on the use of Information about IT to improve or optimize IT environments.
• Independent completion of tasks, presentation of reports and making recommendations to clients.
• Health check alerts actioned.

Timekeeping -

• Reception and Manager kept informed of whereabouts at all times.
• Start, finish and lunchtimes strictly adhered to.
• Good timekeeping for all meetings and appointments.
• Deadlines met or timeously communicated if not able to meet deadlines.

Professionalism

• The corporate identity of the company promoted at all times.
• Adhere to the business dress code.
• Neat, hygienic and presentable at all times.
• Respectful and considerate in all dealings.
• Customer service orientation in all dealings.
• Initiative shown.
• Goal driven.
• High standard of telephone and email etiquette.

REQUIREMENTS:

• A+
• N+
• Linux RedHat and Ubuntu
• Windows Operating systems
• Knowledge of TCP/IP
• Knowledge of FCAPS and related standards such as SNMP, WMI and syslog
• VoIP
• Ixia
• Dell
• Super Micro
• IT experience: At least 8 years
• Network Experience: At least 5 years
• Knowledge of network monitoring tools
• CCNA is an advantage but not required
• ITIL
• Mikrotik
• Netscout (Fluke)

ATTRIBUTES:

• Passion for technology and learning.
• Strong presentation and communication skills.
• Entrepreneurial initiative (self-starter).
• High degree of professionalism.
• Strong influencing skills as well as relationship and network building skills.
• Team orientated as well as ability to work independently.
• Able to work under pressure.
• Strong analytical skills and problem-solving skills.
• High level of customer service.
• Willingness to learn.
• Shows good judgement in all decisions to ensure sustainability.
• Results orientated.
• Attention to detail.

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