ATM Device Monitoring Agent | G4S Cash Solutions | Head Office, Centurion

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for an ATM Device Monitoring Agent based at our Head Office in Centurion reporting to the National ATM Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the ATM Device Monitoring Agent plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Role Responsibility

Effective coordination of Logistics

Inform the Agent that is on duty for the day of the non-operational devices after establishing the ETA from the G4S Clearing Team or Custodian
The Agent thereafter creates a schedule for the G4S Clearing Team or Custodian that has been allocated to attend to the down device, (this access is created to that G4S field staff member smart lock key, to access the ATM Cubicle and ATM Safe).
On arrival at the device the G4S Clearing Team or Custodian will try to resolve the issue as normal First Line Maintenance (FLM)
If the fault cannot be resolved as First Line Maintenance (FLM), then the G4S Clearing Team or Custodian will inform The Agent on duty
The respective vendor (Altron, Bytes or Diebold) as a Second Line Maintenance (SLM), will allocate a technician to attend
When the technician ETA has been established, the Agent will allocate to G4S Clearing Team or Custodian to attend the call

Effective allocation of calls

Assign Preventative Maintenance calls - as per Client roster
Assign Deep Cleaning Calls as per G4S Custodian and Clearing Team field information
Assign Network calls after engaging with the Clients Network Team
Assign Maintenance calls i.e. for cubicle globes, etc to be changed or replaced
Assign Project/s Calls i.e. software upgrades or device upgrades

Health and Safety

Embrace a culture of Safety First
Adhere to company Health and Safety Procedures and not only isolated to vehicle safety
Do not expose self, vehicle, assets and crew to any risks
Do not expose any member of the public or customers at risk
Participate in safety forums at the branch level
Reporting of all safety incidents to the Control RoomAttend safety education and refresher programmes
Wear protective clothing (bulletproof vests) at ALL times in the performance of one's duties (this includes any Secure environment)
Wear protective clothing at ALL times
To obey any reasonable instruction/duties issued by branch management

The Ideal Candidate

Qualification and Experience