With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
- Provide managerial support in the implementation of Islamic Banking strategy across business areas within the Group.
- The candidate must have a thorough understanding of Islamic Banking principles and experience in Banking.
- The role requires an individual with an analytical mindset who utilises well-researched information to inform organisational decision making.
Customer Strategy and Solutions Design
- Oversee the Islamic customer management value chain from customer strategy through to pre-execution, including the development of execution briefs.
- Identify CVP development requirements and establish development initiatives, in conjunction with the relevant business partners.
- Engage with various Absa stakeholders to develop deep understanding and insight of the performance of existing product and service propositions, identify areas of performance improvement and translate into actionable plans.
- Drive specific strategies for the Islamic Banking customer segments that deliver on the Islamic Customer Segment Value Propositions.
- Understand the customer strategies for specific segment and sub-segments and ensure alignment from an Islamic Banking perspective whilst considering niche customer dynamics.
- Translate the segment customer strategies into actionable and measurable CVPs by aligning products and services, sale and service model, pricing, customer experience relationship model and rewards.
- Collate strategic information from target market to enhance and create Islamic Banking CVPs
- Provision of well researched information to inform business decision making.
- Segments Insights: Identify the need and support the implementation of primary research on the segment market. Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and Islamic Banking industry that may have an impact on the business advantage.
- Perform analytical insights on the Islamic customer base to drive better value from existing customers
- Work closely with sales team to ensure targeted campaigns are performed after providing deep insights into the customer base
- Assist with lead generation by obtaining lists of potential clients through interactions with various key industry stakeholders and perform additional research on each client to qualify them as a potential lead
- Networking & Relationship Building: Build and maintain productive relationships with industry role players and other key stakeholders (both internally and externally)
- Conduct sectoral client needs analysis, product gap analysis for existing products and ensure business addresses these gaps as part of the strategy
- Identify and monitor the key initiatives that underpin Islamic Banking strategy across segments and drive delivery of the strategy
- Provide specialist advice and support in the development of tactical strategy and plans
- Assist with the delivery of key projects and initiatives as required
- Aid with the integration of Islamic Banking into the product house and segment strategies
- Drive the long-term transformation of the Islamic Banking Treasury Operating model
- Alignment of pricing across products, segments and ensuring appropriate mandates are in place
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
