We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash.
This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.
As a Fulfilment Analyst you will be responsible for analysing and optimising the end-to-end supply chain operations within Order Fulfilment, identifying opportunities for efficiency improvements and contributing to the enhancement of customer satisfaction.
Through data-driven insights and strategic collaboration with cross-functional teams, you will play a key role in driving informed decision-making, inventory management, demand forecasting, and partner relationships, ultimately fostering a more agile, responsive, and cost-effective supply chain to support the growth and success of our e-commerce operations.
We're looking for curious and resourceful analysts who have a keen interest in both business and technology.
WHO YOU ARE:
- A critical thinker
- A strong negotiator
- An effective communication
- Naturally curios
- Adaptable
- A skilled presenter of information
This job is for you if you have:
- 5-7 years' in similar role, ideally in a retail environment
- Proficiency in data analysis tools like SQL/Snowflake/Python to analyse large datasets, extract insights, and make data-driven decisions.
- Solid understanding of end-to-end supply chain processes, including demand forecasting, inventory management, operations, logistics, and network design.
- Familiarity with e-commerce fulfillment processes and the unique challenges associated with online order processing
- Skill in using simulation tools, statistical methods and demand forecasting software to predict customer demand accurately.
- Experience in identifying inefficiencies and implementing process improvements to enhance supply chain operations.
- Ability to collaborate with various departments, such as finance, logistics, and business development, to align supply chain strategies with overall business goals
- Ability to analyse complex supply chain data, identify patterns, and draw meaningful insights to inform strategic decisions.
- Skill in resolving supply chain challenges, such as disruptions, delays, and capacity constraints, to ensure continuity of operations.
- Ability to adapt to changing market conditions, demand fluctuations, and emerging trends in the e-commerce industry.
- Understanding of key forecast accuracy metrics to evaluate the effectiveness of demand forecasting strategies.
- Ecommerce experience (Desired)
- Analyze order data, customer trends, and other relevant metrics to identify opportunities for improvement in fulfillment processes.
- Manage and optimize order management systems (OMS) and other relevant software to streamline order processing.
- Identify bottlenecks and inefficiencies within the supply chain process; propose and implement solutions to enhance operational effectiveness and speed.
- Manage the returns process, including coordinating returns from customers, inspecting returned items, and updating inventory accordingly.
- Generate regular reports on order fulfillment performance and present findings to management.
- Continuously evaluate and refine fulfillment processes to adapt to changing business needs and improve overall efficiency.
- Leverage technology and automation tools to enhance the accuracy and speed of order fulfillment processes.
- Address and resolve issues related to order fulfillment promptly, working collaboratively with relevant teams to find solutions.
- To effectively communicate supply chain insights, recommendations, and challenges to stakeholders at various levels of the organisation.
- Maintaining a smooth and efficient order fulfillment operation, ensuring customer satisfaction
We are intentional about connecting and give you the tools & equipment to enable you to do work that matters. We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe. They are decked out to make collaboration easy and help our team create lasting connections with each other.
BASH BENEFITS: WHAT'S IN IT FOR YOU?
- A seriously smart team of people! We are selective about who joins our team to make sure we're made up of the best of the best
- Agency: Structures remain flat, accountability wide
- Top $$: The best people, in the right roles, earning at the top tier. Our ethos is about quality and aligning merit and output with the rewards. We believe in reciprocity.
- Saving for your future: Saving is not easy. Taking a chunk monthly for your future is imperative. We provide the fund and support to do just that
- Hackdays: These happen monthly as we push the envelope and give our teams freedom to find the space to do things they have only had time to wonder about
- Quarterly parties: Connection and community is our jam
- Extensive opportunity to learn: Library, blinkist, interest groups and team rotations
- Exclusive shopping discount: Save when you shop across 29 of SAs biggest brands
