They only do one thing make lives better, one interaction at a time. Theyre a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Summary
Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.
Job Responsibilities
- Conducts new hire, program revision, and remedial training following instructional guides
- Evaluates trainee performance
- Provides written evaluations of employee performance to management as required
- Maintains positive, consistent communication with departments and corporate staff
- Reports on the progress of assigned projects to the Training Manager
- Maintains ongoing dialogue with department heads as needed
- Maintains accurate training records
- Perform other duties as assigned
- Possession of a High School Degree, GED, or other equivalent education; Associates degree preferred
- Two yearsars experience in training and/or customer call center experience
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
- Ability to work in a fast-paced, ever-changing environment
- Some international travel
- Ability to engage while conducting training classes onsite
- Ability to travel to centers to deliver training or to monitor, evaluate, and coach team members
