- JOB DETAILS
Department: Digital
Occupational Level: 4 - Skilled
Reports to: Digital Applications
- OUTPUT PROFILE
The incumbent would be required to provide technical support to internal and external stakeholders
experiencing issues related to digital products and services such as websites, APIs, mobile applications
and online platforms and ensure the smooth functioning of digital systems and platforms in the group.
2.2 Job Outputs
Interpersonal and team relationships
Building, supporting, and maintaining interpersonal and team relationships to
ensure a stable working environment and achievement of team objectives
Personal development
Completing Individual Development Plan.
Attending learning and development courses.
Participating in peer and team learning initiatives.
Budget Compliance
Complying with work rules, standards, and methods.
Taking care to minimise waste.
Troubleshooting
Investigating and resolving technical problems related to digital products and
services. This ranges from checking website availability, integration points
between 3rd Party systems, and tracking the follow of data between systems.
Technical Assistance
Responding to stakeholder queries and working with relevant vendors when
needed to resolve technical issues in a timely and professional manner.
Technical Knowledge
Have a strong understanding of websites, APIs, mobile applications, and online
platforms and being able to diagnose and resolve technical issues.
Being able to act as the translator for business to understand technology
capabilities, as well as ensuring vendors are provided with adequate support
And Accountability To Deliver On Company Requirements.
Documentation & Communication
Accurately documenting interactions and technical issues as well as
communicating effectively with customers and team members, both orally and
in writing.
Problem Solving
Having strong problem-solving skills, able to identify and resolve complex
technical issues.
Making use of root cause analysis and possibly implementing programmatic
solutions when problem-solving.
Team Collaboration
Collaborating with different members of the various teams (internal teams as
well as vendors) to resolve complex technical issues and improve digital
products and services
Stakeholder Satisfaction
Solving queries promptly, accurately, and with professional support. As well as
managing stakeholder expectations.
Compliance
Adhering to the organization's policies and procedures, including security and
privacy standards.
Continuous Improvement
Continuously seeking opportunities to improve stakeholder support processes
and procedures. This includes suggesting new technologies as well as
implementing programmatic solutions such as automation of processes.
Monitoring
Monitoring digital systems and proactively addressing potential issues to
prevent disruptions and ensure optimal performance.
- REQUIREMENTS PROFILE
National Senior Certificate - Essential
National Diploma in Marketing NQF level 6 - Essential
Bachelor's Degree (3 years - 360 credits) in Computer Science/Information technology NQF level 7 - Recommended
3.2 Experience
Mid-level software/support/Digital/Information Technology/Engineering 3-5 years experience - Essential
3.3 Competencies
Drivers Licenses Code EB; Articulated motor vehicle license - Recommended
Computer Literacy
MS Word Advanced
MS Excel Advanced
MS PowerPoint Advanced
Google Ad Manager
Functional /Technical Competencies
Problem-solving skills
Planning skills
Organising skills
Decision-making skills
Interpersonal skills
Persuasiveness
Communication skills
Coping under pressure
Conflict handling skills
- BEHAVIOURS
Establishes mutual respect and trust in dealing with others
Acts and behaves in accordance with his/her words
Commits to honesty/truth in every facet of behavior and demonstrates
ethical and legal conduct
Keeps confidence, admits mistakes, and does not misrepresent self
for personal gain
Commitment and Discipline
Fully supports and implements decisions
Is 100% committed to achieving agreed-upon targets
Pursues targets with a need to finish.
Does not give up, especially in the face of adversity
Communication and Collaboration
Communicates in an open, clear, complete, timely, and consistent manner
Listens effectively and invites response
Genuinely cares for people and demonstrates empathy
Is a team player
Accountability
Sets clear performance targets and a well-defined playing field with
corresponding personal accountability
Involves the right people, in the right situation, at the right time
Fully utilizes diversity of team members to achieve superior business
success
Shares the consequences of results with all involved
Applies Integrative Thinking
Comes up with a lot of new and unique ideas that can enhance
workflows and the business environment
Draws logical and insightful conclusions from diverse information
Is able to adapt to changes in the business environment and
implement changes in workflows in the area of expertise
