Level 1 Engineer

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ek.co

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Technical Delivery

Cape Town - South Africa

Level 1 Engineer

About Ekco

Founded in 2016, Ekco has quickly become one of Europes fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, were a thriving team of 1, 000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysiaand were continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

On It: We take ownership, follow through, and get things done.
All In : We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, youll feel right at home here.

The Role

This position candidate will need to have the ability to troubleshoot, diagnose and resolve basic support issues in a timely fashion, as well as learning new skills and processes along the way. Candidates will need to liaise with clients and 3rd party vendors. Candidates will be responsible for communicating with clients, managing the tickets in their queue, communicating with their team, team leads, manager, and other departments when required.

Day-to-day At Ekco

Manage your tickets by ensuring communication with clients and ticket notes are documented in a thorough fashion.
Troubleshoot support issues, tech check and escalate tickets when necessary.
Mentor and train new staff members when they join the team.
Communicate issues internally through daily and weekly huddles as well as on MS Teams.
Coordinate with clients and 3rd party vendors.
Ensure you are working towards your weekly goals, assigned by the Service Delivery Manager.
Ensure client data integrity and client security during troubleshooting of tickets.
Document changes and processes in our documentation solution when required.

Key Requirements

Knowledge of Windows and Mac OS Configuration and troubleshooting
Knowledge of troubleshooting mobile devices for mail configuration and MFA setup.
Basic administration of Office 365, Azure, Active Directory and MS Office.
Knowledge of networking hardware; switches, wireless access points, network firewalls and routers.
Knowledge of peripherals used by our clients. Docks, mice, keyboards, monitors etc.
Knowledge of networking principles, administration of firewalls and networking, including VPN.
Familiarity with Windows Server OS and virtualization

Why Ekco

Microsofts 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Department Technical Delivery Locations Cape Town - South Africa

Job Openings