Reference Number MOT231124-7
Job Title Administrator: Branch | Europcar | Cape Town City
Branch/Department Cape Town City
Job Type Classification Permanent
Location - Town / City Cape Town
Location - Province/Area Western Cape
Location - Country South Africa
Job Description
Europcar at the Cape Town City Branch has an opportunity available for a Branch Administrator. Strong organising and administration skills are necessary for this role, as well as a high respect for the time lines affecting the role and a team player attitude. This position is an ideal opportunity to deepen your understanding of the car rental business within a fast-paced, exciting industry.
Position Overview
Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.
Should your application be short-listed you will be contacted for an interview. If you have not received an invitation to attend an interview within 3 weeks of the advertised vacancy closure, please consider your application unsuccessful.
Specific Role Responsibilities
Job Outputs
- Primarily assist the manager with specific duties including but not limited to overdue rentals.
- Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
- Ensure the branch is Compliant and clear all Compliance reports and deadlines timeously
- Pull daily, weekly & monthly reports and compile stats as required by the manager.
- Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
- Follow up on overdue rentals
- Close off all partial billings.
- Assist in answering of phone calls and other customer liaison duties.
- Receive and administer fuel recons if applicable.
- Maintain meticulous records for the branch.
- Assist with administration of claims and filing.
- Ensure scanning and indexing is done on a daily basis.
- Prepare and distribute minutes of meetings and other routine correspondence.
- Health and safety experience - monthly reports to be done and cleared
- All other varied and general administrative duties not specified.
Minimum Experience:
- 2 years of relevant administration experience in the industry.
- NQF Level 4 qualification (Grade 12 or equivalent)
- Secretarial or business administration qualification
- Valid unendorsed drivers license
- Computer literacy with high level of accuracy
Skills and Personal Attributes
Competencies
- Administration skills highly proficient
- Task/priority management skills
- Attention to Detail highly proficient
- Accuracy highly proficient
- Communication skills, including telephone skills
- Business Understanding
- Organising skills
- Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
- Time management, including the ability to respond to and resolve queries and issues in minimum time.
- Problem solving
- Team player
- Negotiation skills
- Work under pressure
- Planning, control, and monitoring skills
- Professional
- Friendly but firm
- Resilient
- Takes a logical/ systematic approach
- Able to work independently
