Brand Manager Licensed Markets

To support the marketing manager of Licensed Markets with the management of the Customer Care portfolio for Licensed Markets and India. Key focus on partner management and embedding of Customer Care tools (Portal and Customer Survey) which we offer markets as part of the Customer Care Suite. This includes training, day-to-day management of Customer Care, reporting, and budget management. This also includes the development of the broader customer care community (in-market Customer Care Champions) as well as stakeholder management across all LM functions (CEO, People, Operations, and Marketing).

To support the marketing manager Licensed Markets & India with the broader communications portfolio, which includes Campaign Creation and Crisis Communication. Core responsibilities here would be support in campaign development for all markets, which includes agency + project management. For Crisis Communication, this includes Playbook management and overall market training.

The 12 markets currently include UAE, KSA, Oman, Qatar, Bahrain, Kuwait, India, Pakistan, Botswana, Zimbabwe, Zambia and Mauritius.