Job Location : Gauteng, JohannesburgDeadline : May 05, 2025Quick Recommended Links
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- Defines in conjunction with BD, CCOs and regional claims management the claims operations strategy.
- Implementation of the strategy and managing the areas/cross border functional resources and their performance to achieve agreed objectives and sustaining a high-performance culture.
- Ensure compliance to contracted service levels and optimised processes. Within motor and non-motor in accordance with company policies and procedures, inclusive of resolution of escalated matters
- Provide strategic and operational direction to optimise motor and non-motor.
- Keeps the areas/cross border functions informed of all relevant and appropriate information and fosters good engagement with staff and other functions
- Ensure adherence to relevant policies and legislative requirements.
- Sets and monitors areas/cross border performance against objectives and balanced score card.
- Participate in the planning process, including the identification of risks, involvement in leading change initiatives and responsibility for budgetary control.
- Ensuring that areas/cross border function operates within optimum KPI.
- Building and measuring success against customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.
- Drive assessing operational excellence on all motor and non-motor process and reporting.
- Apply basic statistical analysis to track performance variations and implement solutions to resolve these variations.
- Review and negotiate terms for the salvage provider.
- Works effectively with HR in connection with consistency in pay and reward.
- Manage human capital as well as development and motivation of employees.
- Implements and maintains the talent management strategy.
- Grade 12
- BCom
- 10+ years specific claims leadership experience of managing large numbers of staff across locations/site and/or functional areas within a large and complex financial services or customer driven organisation.
- Insurance jobs
