- To provide system and process support to project owners
- Access business requirements and design solutions
- Testing of new or changed software before being deployed to production
- Receive project requirements (charter)
- Define system requirements (BRS & FRS)
- Generate requirements documentation
- Receive new products and test
- Provide feedback to developers
- Finalise implementation
- Receive approved cost budget per project
- Manage costs of projects
- Allocate payments
- Provide feedback on performance against budget
- Receive feedback from users
- Provide training for users
- Document faults (bugs)
- Liaise with developers and service providers
- Oversee solving of system problems
- Provide progress reports
- Generate system specifications
- Monitor correct use of ticketing systems (ISIS & Camara Redmine)
- Allocate queries
- Update and track queries
- Run back-up processes when necessary
- Manage compliance to system change procedures
- Oversee access to systems
- Ensure sign-off before live implementation
- Provide support during external audit
- Liaise with Operations to make changes to system
- Identify solutions for system updates
- Liaise with developers for system improvements and changes
- TertiaryDegree/Diploma in Computer Science/Commerce - Desirable
- Tertiary qualification in Business (Systems) Analysis - Compulsory
- At least 2 years Business (systems) analysis with complex IT systems and processes (Operational)
- At least 3 years Business experience within a Financial/Fintech company
- MS Office (Word / Excel / Outlook / PowerPoint)
- MS Office 365 (Teams / Power BI / SharePoint / OneDrive)
- Microsoft SQL
- System Development Life Cycle (SDLC)
- Company production life cycle
- In-depth knowledge Sea and related production software
- External systems production requirements (Banks / adumo / Idemia)
- Analytical
- Planning
- Decision making
- Working under pressure
- Team oriented
- Innovative
- Tenacious
- Perseverance
- Communication
- Willingness to learn
- Supportive attitude
- Willingness to share knowledge
- Stewardship
