The role is responsible for systems process analysis, design and simulation in order to facilitate process enhancement and change in terms of business strategies. The role acts as a bridge between the business and the IT development team, documents the underlying business requirements, designs and creates functional requirements for new applications and major changes to existing applications made possible by information and communication technology.
, Requirements,
Education
- Bachelor's Degree in Business Analysis (preferred)
- Bachelor's Degree in a related field
- 3-5 years working experience in financial services industry
- Exposure in understanding business incidents, change and priority management
- Experience in value chain mapping, design thinking and how systems are utilised in business requirements gathering and completion of business specifications
- Project management experience
- Process Management in depth knowledge
- Design thinking understanding
- Proficient knowledge in implementing business methodologies
- Understanding of Systems development Life Cycles
- Proven knowledge of general business principles and practices
- Understanding IT dependencies and inter - dependencies ensuring that the end to end business value chain is not compromised
- Analysis
- Client focus
- Effective communication
- Enabling team success
- Results orientation
- Teamwork
- Quality orientation
- Interpersonal effectiveness
- Persistence and tenacity
- Responsible for the systematic and methodical investigation, analysis and documentation of all or part of a business area in terms of business functions and processes, and the information they use across applications.
- Responsible for impact analysis to identify all affected interfaces by new systems or change to existing systems
- Identify and examine business needs and determines timely and effective solutions to business functions and processes
- Deliver business specifications through a structured work approach using quality, governance and customer service as the top of mind analysis practices
- Apply the appropriate solution design standards so that customer requirements, automation, Digitization and Artificial Intelligence have relevance where required in the formulation of the solution
- Understand and considers all applicable incidents that have been reported which is relevant to the business requirement so that it is included as part of the overall business solution
- Formulate operational service metrics as part of the business requirement
- Demonstrate a strong sense of responsibility for the articulation of business requirements and solutions through partnering with IT, business and understanding customer value propositions
- Provide business with an understanding of why a metrics-driven environment is essential: an innovative thinker, pairing ideas with solutions and measurable outcomes.
- Planning and Process Management
- Provide input into business process management standards and procedures
- Adopt the prescribed methodology and business requirements framework to ensure consistency of analysis and solution orientation.
- Interact with all business and or technology partners in the formulation of business solutions.
- Focus on outcomes-based deliverables and understand the Architecture, inclusive if value stream maps and end to end business processes so that all information is collated for an informed Business Specification
- Awareness of the latest innovations, best practices around automation and understand where Artificial Intelligence fits into the business solution
- Provide input into the construction of a business case before a formal project or initiative can be approved
