MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way free from worry and most importantly at peace with all the what-ifs of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWays core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Job Description
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the
meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when
it's inspired by humans by you.
Therefore, we focus on our clients' needs, finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and
How We Approach Adding Value Within The Company.
The Claims Consultant is responsible for coordinating and overseeing, managing and negotiating the settlement of the claim. The consultant is accountable for finalising the claim end-to-end and must have knowledge of Commercial products and be able to process motor as well as non-motor claims
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE will be beneficial
Minimum Experience
- Minimum 3 years claims experience.
- Minimum 5 years in the STI environment
- Motor and Non-Motor claims experience and/or previous business insurance/commercial insurance is essential
- Register claims and appoint assessors.
- Manage claims in terms of claims SLA
- Make decision regarding merit indemnify or not
- Negotiate settlement.
- Manage the salvage process (motor & non-motor salvage)
- Detection of fraud and management of fraudulent indicators
- Keep the operational system updated.
- Provide thorough and timeous feedback to the relevant parties.
- Complaints resolution
- Must be highly proficient in dealing with clients at all levels
- Excellent time management skills as this will be a combined role with business claims and partially personal claims
- Excellent administrative skills
- Good communication skills
- Organised
- Professionalism
- Analytical
- Problem solving skills and solution oriented
- Attention to detail
- Customer focus
- Active listening skills
- Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
- Fluent in more than one language
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 15 July 2025.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
