BUSINESS COORDINATOR at HR Options

Requirements

Your Matric, at least 3 years of administrative experience within the Medical Healthcare Environment, a minimum of 3 years of experience working with Digital platforms for medical schemes, a minimum of 3 years of engagement with social media, including content posting and monitoring, proficiency of a minimum of 3 years in advanced Excel, encompassing combined reporting content, as well as PowerPoint skills, advanced experience in Administrative, Operational, and Customer Services and the following Language Requirements:

Verbal and written communication in English, at all levels;
Having a grasp of Afrikaans would be advantageous;

Processes

will enable you to:

On-boarding and settlement of new employees:
Obtaining all relevant personal information to effectively execute the following:
Introduction of employees;
Linking on all internal platforms;
Requesting various internal and external licensing;
Complaints Management:
Identify the source of complaint delegate to ensure resolution, assess, and present resolution to General Manager;
Book transfers:
Accurately keeping a record of requested book transfers;
Prepare an internal action plan with deadlines on book transfers;
Follow up on the execution of the transfer;
Prepare and draft referral agreements for General Manager:
Ensure that documented process is kept up to date;
Update the central register as and when to ensure that all relevant information is kept up to date and that a bird's-eye-view can be requested at any time;
Product Providers interaction:
Assist with commission queries and follow-ups at product providers;
Arrange quarterly training schedules in coordination with team leaders;
Arrange quarterly high-level meetings for General Manager /Healthcare Advisors with identified stakeholders;
Reporting:
Prepare monthly integrated reports on referral advisors;
Schedule quarterly production meetings with Business Development;
Update and manage asset register - quarterly;
Prepare Bi-weekly reports on book transfers as and when a transfer is in progress;
Prepare Monthly reports on training provided for sales and administrative staff;
Prepare bi-weekly reports on social media exposure and engagement;

People

General administrative tasks:
Support to General Manager and diary management;
Collate and coordinate project information by combining information into Excel spreadsheets and writing reports;
Assist with team coordination to ensure that deadline dates are met and reported on;
Coordinate Travel Arrangements;
Technology:
Actively identify and report internal issues on internal systems
Identify, interrogate, and decide on appropriate action to follow where necessary and through the correct channels of support;
Social Media posts and monitoring (for example Facebook, Instagram, and Linked)
Assist with the live posting of social media (approved) posts for engagement;
Ensure that deadlines for content are reached and reported on.

Desired Skills