Who We Are
We are Trade Nation. We help our customers power up their trading through killer insights, transparent costs, and fairer ways to trade. We're innovators, and proud of it. And we've grown a lot in our decade as a market-leading low-cost trading powerhouse. Our reach is global through our teams in the UK, Australia, South Africa, Seychelles and The Bahamas.
Founded on transparency, forged in trust and powered by people, we're committed to empowering our customers to outperform the markets. How? By minimising expenses and harnessing technology to prioritise the lowest trading costs.
But enough about us. Let's hear about you.
Who You Are
You're something special. You pride yourself on being unique and bringing your own history to the table - finding solutions to daily challenges in a way that can't be done by anyone else. Maybe you talk a big game, maybe you don't. The important thing is that you do what you say and follow through to see every customer thrive.
You don't play with the bumpers up. That means breaking out of your lane when needed to help others - or forging your own completely. Every problem is our problem and that's how you see it too. Because Trade Nation's people have a shared vision, and you want to be part of making it a reality.
You know when to take the right sort of risks, the ones that push you to be better. You're not afraid to try, fail, and then try harder. But don't worry, you'll have all the support you need to thrive with us at Trade Nation, and we can't wait to enable you to learn and grow.
Ready to roll up your sleeves and get stuck in?
Our Commitments To Each Other
We have each other's backs
There when we need each other most
We Challenge Each Other
Be more creative, more curious, more bold
We thrive together
Taking our work to the next level
We form strong bonds
Through team building and social events
We don't judge
Instead, we teach and are open to learning
We step up
Taking ownership and supporting each other to do the same
Key Responsibilities
- Conduct welcome calls to introduce clients to the company's products and services.
- Provide assistance with platform-related queries to ensure clients can use the systems effectively
- Deliver training sessions on CFDs and FX to build client knowledge.
- Explain basic trading concepts in clear, accessible terms.
- Maintain relationships with existing clients to support their ongoing engagement.
- Re-engage with dormant clients to encourage renewed activity.
- Stay up to date with global financial market trends and communicate them confidently to clients
- Achieve agreed performance targets such as call volumes, talk time, and conversion rates
- Degree or diploma in Finance, Economics, Business or related field, or equivalent work experience.
- Previous experience working for a CFD/FX broker
- Strong organisational and time management skills, with the ability to take initiative.
- Team player, willing to assist, support, and learn from colleagues
- Service-oriented mindset with a commitment to delivering the highest level of client support
- Proficiency in using CRM systems.
- RE5 qualification
