To analyse, map, and identify improvement opportunities and ensure the quality of the solution, as well as to train end users.
Roles and Responsibilities
Analyses and designs business processes to identify alternative solutions to improve efficiency, effectiveness and exploit new technologies and automation.
- Conduct process mapping and improvement initiatives to optimise business workflows and training materials.
- Analyse data to identify trends, inefficiencies, bottlenecks, and areas for improvement, and develop and implement solutions to streamline processes and increase efficiency.
- Gather and analyse important business data and create reports based on recommendations.
- Collaborate with IT and business leaders for the development of new process designs.
- Work closely with IT teams to ensure that systems are configured to support business processes, and that data is accurately captured.
- Work closely with stakeholders to understand their pain points and requirements and develop solutions that meet their needs
- Collaborate with stakeholders to gather requirements and ensure alignment with business objectives.
- Provide training and support to ensure that processes are understood and followed correctly.
- Assess the training needs of individuals and teams.
- Design and develop training programs based on the organisations needs.
- Conduct workshops, individual training sessions, and lectures to train end-users on Dynamics 365 functionalities.
- Prepare educational materials such as module summaries, videos, and presentations.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Develops organisational policies, standards and guidelines for business process improvement
- Assesses the feasibility of business process changes and recommends alternative approaches.
- Selects, tailors and implements methods and tools for improving business processes at programme, project or team level.
- Monitor productivity, quality and efficiency of processes post implementation of improvement initiatives.
- Analyze process performance data and statistics to identify opportunities, suggest action plans, and recommend & implement process improvements to support Business growth
- Implement best process management practices.
- Provide recommendations and guidelines for the operation of processes
- Facilitate process improvement workshops with cross-functional teams.
- Version control for published processes and procedures
- Develop and maintain process documentation
- Document all the business process modelling activities for future use.
- Develop and implement testing plans and strategies for Dynamics 365.
- Design, write, and execute various types of test cases, including functional, regression, and user acceptance testing.
- Identify, document, and prioritise technical issues and bugs.
- Work with developers to troubleshoot and resolve issues.
- Conduct post-release and post-implementation testing to ensure the solution meets business requirements.
- Minimum qualification: Bachelors degree in computer science, Information Systems, Industrial Engineering OR equivalent education PLUS
- Certification in Dynamics 365 (e.g., Microsoft Certified: Dynamics 365 Fundamentals).
- Lean / Six Sigma experience is an added advantage.
- Minimum of 5 8 years of experience in business process analysis or related field
- 3+ years of experience as a software tester or software quality assurance specialist
- Proven experience in business process analysis, software testing, and training for large-scale IT projects.
- Ability to manage risks and drive change in a complex organisational environment
- Experience with process mapping tools
- Experience with team leadership
- Experience with Agile and Scrum methodologies.
- Experience in business process modelling/ business architecture
