Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Job Profile Summary
This role combines technical expertise, analytical problem-solving, and stakeholder engagement to drive data-informed decisions, improve operational efficiency, and deliver business value. The incumbent is individually accountable for delivering results through technical skills, analytical thinking, and cross-functional collaboration.
Job Description
- Technical & Analytical Problem Solving
- Perform advanced root cause analysis of recurring issues, leveraging data-driven insights to identify patterns, prevent reoccurrences, and strengthen system reliability.
- Apply big data and analytical tools to monitor trends, optimize processes, and recommend enhancements to reduce risk and improve performance.
- Contribute to automation, optimization, and cost-saving initiatives using data-driven approaches.
- Process & Systems Expertise
- Act as a subject matter expert (SME) and super user for supported applications, ensuring operational best practices are followed.
- Provide expertise in bulk collections and application thereof on customer policies.
- Participate in system upgrades, process transitions, and handovers, ensuring seamless integration into business operations.
- Business Engagement & Influencing
- Serve as a trusted advisor to stakeholders, offering guidance on processes, technologies, and data insights to support decision-making.
- Influence business strategies by leveraging data and analytics to highlight risks, opportunities, and performance improvements.
- Deliver clear and impactful communication to both technical and non-technical audiences.
- Knowledge Management & Mentorship
- Act as a CRM lead within the user community, coaching and mentoring colleagues on systems, processes, and best practices.
- Contribute to building a data-driven culture by promoting analytical thinking and evidence-based decision making across teams.
- Operational & Technical Knowledge
- Maintain working knowledge of IT processes, business applications, and relevant technologies.
- Apply fundamental accounting principles in reconciling financial processes and transactions.
- Continuously update skills in line with emerging technologies, big data platforms, and industry best practices.
- Strong analytical, problem-solving, and critical thinking skills.
- Proficiency in big data analysis, reporting tools, and trend monitoring.
- Ability to influence and drive change through data-driven insights.
- Understanding of bulk collections, and application thereof.
- Technical knowledge of IT infrastructure, production environments, and application support.
- Excellent communication, coaching, and stakeholder management skills.
Skills
Computer Literacy, Database Administration, Database Management Systems (DBMS), Database Queries, Data Controls, Document Management, Executing Plans, Expertise Management System, Knowledge Management, Metadata Management, Object-Oriented Database Management System (OODBMS), Office Systems, Oral Communications, Policies & Procedures, Test Case Management
Competencies
Collaborates
Communicates Effectively
Decision Quality
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
07 September 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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