Business Systems Manager - Country Service

We are looking for someone who will lead and optimize the business systems and processes, including financial, administrative and operations within the Service Department. Ensuring accurate WIP management, Timeous month-end closure, and a high level of service delivery efficiency. The role is both strategic and operational, focusing on system & process development, financial accuracy, reporting, team performance, and operational excellence.

Responsibilities / Tasks

• Ensures live, clean WIP and month-end financial integrity that affects divisional performance.
• Responsible for ERP/FSM data accuracy used for performance and margin tracking.
• Ensures that FSE labour costs and charge-out rates are maintained timeously, on an annual basis.
• Participates in all Country Service EXCO & MANCO meetings, as well as any Regional and/or Global meetings that may require input from a reporting/admin perspective.
• Implement & manage roll-out of all new processes either defined within role or mandated by Country Service EXCO.
• Designs and implements system/process improvements across FSM, ERP, reporting and SOPs.
• Leads digital and structural optimization projects for the Service Division.
• Monitors P & L and makes recommendations on operational aspects when relevant.
• Assists with maintaining CRM data and actively participates in development initiatives regarding CRM/ERP & FSM.
• Manage all service-related financial processes (WIP, job costing, provisions, cost center control).
• Ensure accurate month-end closure, clean reporting and transparency in margins.
• Lead ERP/FSM improvements, system development, and standardization across regions.
• Drive clean WIP by enforcing monthly reviews, ERP dashboards and team discipline.
• Support FSM rollout, HSE compliance, training coordination, and service marketing events.
• Coach, lead and develop admin and finance teams to drive high performance.
• Collaborate cross-functionally to ensure service excellence and continuous improvement.
• Proactive visitation to Service Branch Offices, including those in East Africa (Kenya & Tanzania) and Angola to ensure that all defined processes are being implemented as intended.

Your Profile / Qualifications

• Bachelor's degree in Finance, Engineering, Business Systems or Project Management.
• 5+ years in systems, admin, or service finance roles.
• ERP/FSM system leadership experience.
• Strong WIP, costing, and month-end experience.
• Experience with SAP would be beneficial.

Did we spark your interest?

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